Support

Eclose · Support

For help, use Settings → Support & Feedback in the app or email support@axonlume.com. You confirm a feedback email before it is sent. Check screenshots for personal information before attaching them.

FAQ

• Where are my records? Records are stored on your device by default. If you turn on iCloud sync, they also sync to your Apple Account. Apple Health, system backups, and files you export may hold additional copies. Restoring a purchase does not restore records.
• How do I buy Pro? Open the Pro page in the app to see the plans currently available to you. Lifetime is a one-time purchase; Annual renews yearly. Your App Store purchase screen shows the local price, trial eligibility, and renewal terms.
• How do I cancel Annual Pro? On iPhone, open Settings, tap your name, then Subscriptions, and select Eclose. Buying Lifetime Pro does not cancel an existing Annual subscription; cancel it separately to stop renewals. See Apple's instructions.
• How do I request a refund? Sign in with the Apple Account used for the purchase at Apple's refund site. Apple determines eligibility under the applicable terms and region. See Apple's instructions.
• How do I restore a purchase? Use the Apple Account that made the purchase and tap Restore Purchases on the Pro page. If access still does not appear, contact us at the support email above.
• How do I export or delete records? Use Export Data or Erase All Data in Settings. Erasing data in the app does not delete copies in iCloud, Apple Health, system backups, or exported files; manage those separately.
• Does the app give medical advice? No. Eclose is for recording and reviewing information, not diagnosis, treatment, or medication advice. Consult a qualified professional for medical decisions.